Return & Exchange policy

Exchange & Return Policy

At Siddhi Elegance, we want you to be completely satisfied with your jewellery purchase. If for any reason you are not happy with your order, we offer a straightforward exchange and return policy to ensure a smooth experience for our customers.

1. Returns & Exchanges Eligibility

We accept returns and exchanges under the following conditions:

Eligibility Period: Returns and exchanges must be requested within 7 days of receiving your order. After this period, we will not be able to accept any returns or exchanges.

Condition of Items: The jewellery must be in unused, unworn, and undamaged condition, with all original tags and packaging intact.

Non-Returnable Items: Custom-made, personalized items, and earrings (for hygiene reasons) are non-returnable. Please ensure you review all product details carefully before purchasing.

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact Us: Reach out to us at [pvbankar2018@gmail.com] within 7 days of receiving your order. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return. we will deliver your return products within 6 to 7 days 

Approval: Once we receive your request, we will review it and send you detailed instructions on how to return your jewellery.

3. Return Shipping Costs

Domestic Returns: For domestic returns (within India), the customer is responsible for the return shipping costs, unless the item is damaged or defective.

International Returns: For international returns, the customer is responsible for both the return shipping cost and any customs duties/taxes associated with the return.

4. Refund Process

Once we receive your returned item(s) and verify that it meets our return conditions, we will process your refund.

Refund Method: Refunds will be issued to the original payment method used for the purchase. refund will be processed and credited within 7 to 8 working days.depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item for a different size, style, or color, please let us know when you contact us. We will help facilitate the exchange based on product availability.

Exchanges are subject to the same conditions as returns (unused, unworn, and in original packaging).

If there is a difference in price for the exchanged item(s), you will either be refunded or asked to pay the price difference.

replace or exchange product will be delivered within 8 working days

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [pvbankar2018@gmail.com] with:

A photo of the damaged or defective item.

Your order number and a brief description of the issue.

We will arrange for a replacement, or if a replacement is not available, a full refund will be issued. In this case, we will also cover the return shipping costs.

7. Sale & Discounted Items

Items purchased on sale or with discounts are eligible for return or exchange under the same conditions as regular-priced items. However, we reserve the right to refuse returns or exchanges on final sale items, which will be clearly marked at the time of purchase.

8. Order Modifications or Cancellations

Once an order has been processed and shipped, we are unable to modify or cancel it. If you need to make any changes, please contact us immediately before your order is dispatched. We will do our best to accommodate your request.

9. Packaging for Returns & Exchanges

Please ensure that all returns and exchanges are carefully packaged to prevent any damage during transit. Use the original packaging when possible, and consider insuring the return package to avoid any potential issues.

10. Contact Us

If you have any questions about our Exchange & Return Policy or need assistance with your return or exchange, please reach out to us at:

Siddhi Elegance

Email: [pvbankar2018@gmail.com]

Phone: [9770483259]

Address: [Kharghar, navi mumbai 410210]

We are here to ensure you have a positive shopping experience and will assist you promptly.