FAQ

FAQ - Frequently Asked Questions

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about our jewellery and services. If you have any other queries, feel free to contact us at [pvbankar2018@gmail.com] or [9770483259].

1. What types of jewellery do you offer?

We offer a beautiful range of handcrafted jewellery, including:

Mangalsutras – Traditional, yet contemporary designs.

Kundan Necklaces – Intricate and regal pieces, perfect for special occasions.

Bracelets – Elegant and versatile pieces, available in various designs.

Cotton Bead Necklaces – Lightweight and stylish, ideal for casual wear.

Each piece is carefully designed to reflect the beauty of Indian culture with a modern touch.

2. How can I place an order?

Placing an order is simple! Just follow these steps:

Browse through our collections on [siddhielegance.com].

Select the items you’d like to purchase and add them to your cart.

Proceed to checkout and fill in your shipping and payment details.

Review your order and click on “Place Order” to complete the transaction.

You’ll receive an order confirmation email with your order details.

3. Do you offer international shipping?

Yes, we offer international shipping! We deliver to most countries, and shipping charges will be calculated at checkout based on your location. Please note that customs duties or import taxes may apply depending on your country, which are the responsibility of the customer.

4. How long will it take for my order to arrive?

We strive to ship all orders as quickly as possible. Here are the approximate delivery times:

Domestic Orders (India): Typically 5–7 business days after dispatch.

International Orders: Delivery usually takes 10–15 business days after dispatch, depending on your country’s customs.

Shipping times may vary based on location and courier delays, so please allow some extra time, especially during peak seasons.

5. How can I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking number and a link to track your shipment. You can use this tracking information to monitor your order’s status and location.

6. Can I modify or cancel my order after placing it?

Once an order is processed and shipped, it cannot be modified or canceled. If you need to make changes, please contact us immediately after placing your order, and we’ll do our best to accommodate your request before it’s dispatched.

7. Do you accept returns or exchanges?

Yes! We offer a 7-day return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange it within 7 days of receiving your order. Please ensure the item is unused, unworn, and in its original packaging.

Damaged/Defective Items: If your item is damaged or defective, we’ll cover the return shipping and offer a replacement or refund.

For more details, visit our full [Return & Exchange Policy].

8. What payment methods do you accept?

We accept various secure payment methods, including:

Credit/Debit Cards (Visa, MasterCard, American Express)

Net Banking

UPI

PayPal

Razorpay

You can select your preferred payment method at checkout.

9. Is it safe to shop on your website?

Absolutely! Your security is our priority. Our website uses SSL encryption to ensure your personal and payment information is protected. We also use trusted payment gateways like Razorpay and PayPal to process transactions securely.

10. Do you offer gift wrapping?

Yes, we offer gift wrapping for all our jewellery pieces! Each order is carefully packaged in a beautiful box to ensure it arrives safely and in style. If you would like to add a personal message or special request, please contact us, and we will make sure it’s perfect.

11. How do I care for my jewellery?

To keep your jewellery looking beautiful, we recommend:

Keep your jewellery in a dry place, away from moisture.

Clean your jewellery with a soft cloth to remove any dirt or oils.

Avoid contact with perfumes, lotions, or harsh chemicals.

Store your pieces in their original box or a jewellery pouch to prevent scratches and tarnishing.

12. Can I customize or personalize my jewellery?

At Siddhi Elegance, we offer customization options on select pieces. Whether you’re looking to change the design, size, or add personal engravings, please contact us at [pvbankar2018@gmail.com] to discuss your ideas. We’d be happy to create a unique piece just for you!

13. Do you offer gift cards?

Yes! We offer gift cards that can be used to shop on our website. Gift cards are available in various denominations and can be a perfect gift for any occasion. To purchase a gift card, visit our Gift Card page.

14. How do I contact customer support?

If you have any questions, concerns, or need assistance, you can reach our customer support team by:

Email: [pvbankar2018@gmail.com]

Phone: [9770483259]

Address: [Kharghar, navi mumbai 410210]

We’re here to help and will respond as quickly as possible.

We hope this FAQ section helps you find all the answers you need. If you have any other questions, don’t hesitate to reach out to us. Thank you for choosing Siddhi Elegance—we look forward to bringing elegance to your life!